{"id":382,"date":"2020-09-07T15:11:21","date_gmt":"2020-09-07T14:11:21","guid":{"rendered":"https:\/\/boutique.theflipbookfactory.fr\/?page_id=382"},"modified":"2023-05-11T20:48:55","modified_gmt":"2023-05-11T18:48:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/myflipbook.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbFAQ\u00a0\u00bb module_id=\u00a0\u00bbtoptop\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; custom_padding=\u00a0\u00bb40px||1px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb background_color=\u00a0\u00bb#EEEEE6&Prime; sticky_enabled=\u00a0\u00bb0&Prime; da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbFAQ\u00a0\u00bb _builder_version=\u00a0\u00bb4.4.8&Prime; custom_padding=\u00a0\u00bb||2px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbFAQ\u00a0\u00bb module_class=\u00a0\u00bbbrele\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h1>FAQ<\/h1>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb]<script type=\"application\/ld+json\"><!-- [et_pb_line_break_holder] -->{<!-- [et_pb_line_break_holder] -->  \"@context\": \"https:\/\/schema.org\",<!-- [et_pb_line_break_holder] -->  \"@type\": \"FAQPage\",<!-- [et_pb_line_break_holder] -->  \"mainEntity\": [<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Commen\u00e7ons par le commencement !\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Rien de plus simple : il vous suffit tout d\u2019abord de s\u00e9lectionner l\u2019onglet que vous souhaitez: \u00ab\u00a0Cr\u00e9er votre Flipbook\u00a0\u00bb > \u00ab\u00a0Avec une couverture personnalis\u00e9e\u00a0\u00bb ou bien \u00ab\u00a0Choisir parmi nos couvertures\u00a0\u00bb. Si vous souhaitez r\u00e9aliser un Flipbook avec une couverture personnalis\u00e9e, vous devez simplement charger votre fichier vid\u00e9o ou images puis s\u00e9lectionner les diff\u00e9rents \u00e9l\u00e9ments de personnalisation pr\u00e9sent\u00e9s sur la page. Il ne vous reste plus qu\u2019\u00e0 noter le nombre de Flipbooks que vous souhaitez commander et \u00e0 cliquer sur le bouton \u00ab\u00a0Ajouter au panier\u00a0\u00bb.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Quels fichiers transmettre pour r\u00e9aliser mon Flipbook ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Nous vous recommandons de nous transmettre des fichiers vid\u00e9os de 4 \u00e0 8 secondes, (le plus proche possible du format 4:3) ou bien une suite de 60 photos\/images (r\u00e9unies dans un seul dossier), type timelapse.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Comment transmettre mes fichiers vid\u00e9os et images ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Lorsque vous \u00eates sur la page du produit que vous avez s\u00e9lectionn\u00e9, cliquez sur le rectangle blanc ou bien sur le texte :\u00a0\u00bb Chargez ici la vid\u00e9o de votre Flipbook\u00a0\u00bb. En cliquant sur le rectangle ou directement sur le texte, vous acc\u00e9dez aux fichiers de votre ordinateur ou de votre t\u00e9l\u00e9phone. Il ne vous reste qu\u2019\u00e0 s\u00e9lectionner la vid\u00e9o ou le fichier que vous souhaitez utiliser pour r\u00e9aliser votre Flipbook. Celui-ci charge directement sur la page de la boutique, (une jauge verte appara\u00eet lorsque votre fichier est t\u00e9l\u00e9charg\u00e9).\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Quels formats puis-je utiliser pour transf\u00e9rer mes vid\u00e9os\/images ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Vous pouvez t\u00e9l\u00e9charger des vid\u00e9os au format mp4 et des photos au format JPEG ou PNG pour une taille jusqu\u2019\u00e0 15Mo.\\nNous vous recommandons de nous transmettre des fichiers au format 4:3 de bonne qualit\u00e9 pour une impression optimale des images.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"De combien de pages est constitu\u00e9 un Flipbook ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Le Flipbook est constitu\u00e9 de 50 pages. C\u2019est pourquoi nous vous demandons de nous remettre une suite de 50 images si vous souhaitez r\u00e9aliser un Flipbook \u00e0 partir de photos ou de dessins. Lorsque vous nous transmettez une vid\u00e9o de 3 \u00e0 8 secondes, nous la d\u00e9coupons en 50 images qui seront ensuite imprim\u00e9es.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Quelles sont les dimensions d\u2019un Flipbook ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Le Flipbook est au format carte de visite. Il mesure 95x55x8mm\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Comment m\u2019assurer que ma commande a bien \u00e9t\u00e9 prise en compte ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Vous recevez un mail de confirmation \u00e0 l\u2019adresse utilis\u00e9e quelques minutes apr\u00e8s la validation de votre paiement. Si vous ne l\u2019avez pas re\u00e7u, v\u00e9rifiez bien tout d\u2019abord qu\u2019il ne se trouve pas dans vos spams. Si ce n\u2019est pas le cas, \u00e9crivez-nous \u00e0 theflipbookfactory@gmail.com afin que nous puissions nous assurer que votre commande a bien \u00e9t\u00e9 enregistr\u00e9e.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Comment valider\/modifier ma commande ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Lorsque vous avez termin\u00e9 votre cr\u00e9ation, ajoutez-l\u00e0 \u00e0 votre panier en cliquant sur l\u2019ic\u00f4ne \u00ab\u00a0PANIER\u00a0\u00bb. Suivre les \u00e9tapes 1 Panier > 2 Adresse de facturation et d\u2019exp\u00e9dition > 3 Entrez vos codes de carte de paiement puis cochez la case \u00ab\u00a0J\u2019ai lu et j\u2019accepte les conditions g\u00e9n\u00e9rales\u00a0\u00bb puis cliquez sur \u00ab\u00a0Commander\u00a0\u00bb afin de valider d\u00e9finitivement votre commande.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Je n\u2019arrive pas \u00e0 valider mon panier\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Lorsque vous avez termin\u00e9 votre cr\u00e9ation, ajoutez-l\u00e0 \u00e0 votre panier en cliquant sur l\u2019ic\u00f4ne \u00ab\u00a0PANIER\u00a0\u00bb. Suivre les \u00e9tapes 1 Panier > 2 Adresse de facturation et d\u2019exp\u00e9dition > 3 Entrez vos codes de carte de paiement puis cochez la case \u00ab\u00a0J\u2019ai lu et j\u2019accepte les conditions g\u00e9n\u00e9rales\u00a0\u00bb puis cliquez sur \u00ab\u00a0Commander\u00a0\u00bb afin de valider d\u00e9finitivement votre commande.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Comment ajouter ou supprimer un article du panier ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Commencez par vous rendre sur votre panier.\\n\u00a0\\n\\t\u2022\\tPour supprimer un Flipbook : cliquez sur la croix rouge qui se trouve \u00e0 gauche du Flipbook que vous souhaitez supprimer. Celui-ci sera alors supprim\u00e9 de votre panier.\\n\\t\u2022\\tPour ajouter un Flipbook : il vous suffit de vous lancer dans la cr\u00e9ation d\u2019un Flipbook suppl\u00e9mentaire puis de cliquer sur \u00ab Ajouter au panier \u00bb. Il ne vous restera plus qu\u2019\u00e0 passer commande avec ces deux produits.\\n\\t\u2022\\tPour commander plusieurs exemplaires du m\u00eame produit : ajoutez ce produit \u00e0 votre panier, puis cliquez sur la liste d\u00e9roulante \u00e0 c\u00f4t\u00e9 du produit que vous venez d\u2019ajouter et choisissez la quantit\u00e9 souhait\u00e9e.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Puis-je annuler ou modifier ma commande ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"D\u00e8s lors que vous validez votre commande, celle-ci est envoy\u00e9e directement en production dans le but de vous livrer le plus rapidement possible.Aussi, il n\u2019est malheureusement pas possible de l\u2019annuler ou m\u00eame la modifier une fois l\u2019impression lanc\u00e9e. Pour information : Les produits personnalis\u00e9s comme ceux que nous proposons ne sont pas soumis au droit de r\u00e9tractation.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Puis-je modifier mon adresse de livraison ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Si vous souhaitez modifier votre adresse de livraison apr\u00e8s avoir pass\u00e9 votre commande, \u00e9crivez-nous \u00e0 theflipbookfactory@gmail.com dans un d\u00e9lai de 24h00 maximum apr\u00e8s la validation de votre commande afin que nous prenions en compte ces nouvelles informations.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Comment envoyer le m\u00eame Flipbook \u00e0 plusieurs destinataires ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Vous avez 3 possibilit\u00e9s :\\n\u00a0\\n\\t\u2022\\tPassez une seule commande sur notre boutique avec le nombre de Flipbooks souhait\u00e9s que vous recevez directement chez vous. Une fois re\u00e7us, vous pourrez poster ou remettre en main propre vos Flipbooks \u00e0 vos proches.\\n\\t\u2022\\tPassez une commande par personne \u00e0 laquelle vous souhaitez offrir un Flipbook depuis notre boutique. Nous fabriquons et envoyons directement leur Flipbook \u00e0 chaque destinataire.\\n\\t\u2022\\tEcrivez-nous \u00e0 theflipbookfactory@gmail.com afin que nous puissions voir ensemble comment r\u00e9aliser vos Flipbooks en une seule commande et les envoyer directement \u00e0 chaque destinaire.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"O\u00f9 trouver ma facture ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Vous trouverez votre facture en pi\u00e8ce-jointe de votre email de confirmation. Pour \u00e9viter les d\u00e9chets nous n\u2019incluons aucune facture dans vos commandes.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Quelles sont les m\u00e9thodes de paiement ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"\\t\u2022\\tLes moyens de paiement disponibles sur notre site internet sont les suivants :\\n\\t\u2022\\tCarte bancaire (Visa et Mastercard)\\n\\t\u2022\\tStripe\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Mes achats sont-ils s\u00e9curis\u00e9s ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Pour un paiement ultra s\u00e9curis\u00e9, toutes nos transactions sont crypt\u00e9es. Nous travaillons avec Stripe, un partenaire de paiement agr\u00e9\u00e9 comme un \u00e9tablissement bancaire. Toutes vos donn\u00e9es sont crypt\u00e9es en SSL pour un paiement ultra s\u00e9curis\u00e9. Stripe est une r\u00e9f\u00e9rence utilis\u00e9e par les plus grandes marques depuis de nombreuses ann\u00e9es.\u2028Notez que nous disposons \u00e9galement de certificats HTTPS.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Faites-vous des r\u00e9ductions pour les commandes de grandes quantit\u00e9s ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Nos tarifs sont d\u00e9gressifs en fonction du nombre de Flipbooks que vous commandez.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Comment utiliser un code promo ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Pour utiliser un code promo, vous devez le noter dans le champ \u00ab\u00a0Code promo\u00a0\u00bb au moment de valider votre panier, juste avant l\u2019onglet \u00ab\u00a0d\u00e9tails de facturation\u00a0\u00bb. La valeur de l\u2019offre li\u00e9e \u00e0 ce code sera automatiquement d\u00e9duite.\\nAttention :\\n\\t\u2022\\tIl n\u2019est pas possible de cumuler plusieurs codes promos.\\n\\t\u2022\\tPour que votre code soit bien pris en compte, assurez-vous qu\u2019il corresponde bien au produit mentionn\u00e9 dans l\u2019offre promotionnelle et qu\u2019il n\u2019a pas expir\u00e9.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"J\u2019ai oubli\u00e9 d\u2019ins\u00e9rer mon code promo\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Lorsqu\u2019une commande est valid\u00e9e, il est impossible de la modifier et donc de vous faire b\u00e9n\u00e9ficier d\u2019un code promo \u00e0 posteriori, la transaction \u00e9tant valid\u00e9e dans notre syst\u00e8me. Si votre code est toujours valable, nous vous invitons \u00e0 l\u2019utiliser sur votre prochaine commande.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Mon code promo ne fonctionne pas\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Si votre code promo ne fonctionne pas, v\u00e9rifiez bien les points suivants :\\n\\n\u2013 v\u00e9rifiez le fait qu\u2019il n\u2019a pas expir\u00e9\u2028\u2028\u2013 v\u00e9rifier l\u2019orthographe du code promo (ne pas confonde les \u00ab\u00a00\u00a0\u00bb et les \u00ab\u00a0O\u00a0\u00bb ou encore les \u00ab\u00a0I\u00a0\u00bb et les \u00ab\u00a01\u00a0\u00bb (chiffre\/lettre)\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Quels sont les d\u00e9lais et modes de livraison ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Le temps de production d\u00e9pend de la quantit\u00e9 de Flipbooks que vous commandez mais ils sont g\u00e9n\u00e9ralement exp\u00e9di\u00e9s sous 48h.\u00a0Nous vous envoyons ensuite votre commande par La Poste en Lettre Verte sous 2 \u00e0 3 jours ouvrables. S\u2019il s\u2019agit d\u2019une commande volumineuse, elle sera livr\u00e9e par La Poste en Lettre Suivie sous 2 \u00e0 3 jours, apr\u00e8s la remise en bureau de poste, et donc avec un num\u00e9ro de suivi.\\nNB: Les d\u00e9lais de livraison dans les DOM-TOM et \u00eeles Canaries sont l\u00e9g\u00e8rement rallong\u00e9s par rapport \u00e0 ceux mentionn\u00e9s ci-dessus.\u00a0\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Que faire si ma commande n\u2019arrive pas dans les d\u00e9lais estim\u00e9s ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Si votre commande ne semble pas avoir \u00e9t\u00e9 livr\u00e9e dans d\u00e9lai de 7 jours ouvrables suivant la date de votre achat, envoyez-nous un message \u00e0 contact@myflipbook.fr\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Livrez-vous dans les DOM TOM ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Nous assurons bien la livraison dans les DOM TOM (Guadeloupe, La R\u00e9union, Guyane, Martinique, Mayotte, Polyn\u00e9sie Fran\u00e7aise, Saint-Barth\u00e9lemy, Saint-Martin, Saint-Pierre-et-Miquelon, Wallis-et-Futuna et Nouvelle Cal\u00e9donie). Il vous suffit de pr\u00e9ciser le pays au moment d\u2019indiquer votre adresse de livraison. Les frais de livraison sont identiques \u00e0 ceux de la France m\u00e9tropolitaine.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Qu\u2019est-ce qu\u2019un Flipbook ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Un Flipbook, aussi appel\u00e9 \u00ab\u00a0folioscope\u00a0\u00bb, est un petit livre pas plus grand qu\u2019une carte de visite. Sur chaque page est imprim\u00e9e ou dessin\u00e9e une image, dont l\u2019encha\u00eenement constitue une suite, ou une \u00ab\u00a0s\u00e9quence\u00a0\u00bb. En faisant d\u00e9filer rapidement les pages de ce livret, la s\u00e9quence appara\u00eet \u00e0 l\u2019oeil comme une vid\u00e9o ou un dessin anim\u00e9.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Comment se fait l\u2019impression d\u2019un Flipbook ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Les images d\u2019un Flipbook sont imprim\u00e9es sur de grandes feuilles, elles sont ensuite d\u00e9coup\u00e9es afin que chaque image ait son propre feuillet. Il faut ensuite assembler ces feuillets dans l\u2019ordre. Plusieurs techniques sont possible : le \u00ab\u00a0dos coll\u00e9 carr\u00e9\u00a0\u00bb, la reliure, l\u2019agrafage, ou encore le rivetage. Une fois assembl\u00e9es, il est possible de faire d\u00e9filer les pages pour faire appara\u00eetre l\u2019animation que contient le Flipbook.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Le Flipbook est-il rescpectueux de l\u2019environnement ?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Vous ne voudrez \u00e0 priori pas vous d\u00e9barrasser de votre Flipbook une fois que vous l\u2019aurez dans les mains. Mais si jamais vous souhaitez un jour vous en d\u00e9faire, sachez que l\u2019int\u00e9rieur de nos Flipbooks est recyclable, (mise \u00e0 part l\u2019agrafe servant \u00e0 relier votre Flipbook et la couverture). Il vous suffit de d\u00e9tacher la couverture du reste du livret et de jeter l\u2019int\u00e9rieur de votre Flipbook dans une poubelle destin\u00e9e aux mat\u00e9riaux recyclables. Nous utilisons des papiers FSC pour la r\u00e9alisation de vos Flipbooks.\u2028De plus, tous nos produits sont fabriqu\u00e9s en France, depuis nos locaux situ\u00e9s dans les Hauts-de-Seine.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  ]<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbINDEX\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb2px|||||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb background_color=\u00a0\u00bb#EEEEE6&Prime; sticky_enabled=\u00a0\u00bb0&Prime; da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bb1. Comment cr\u00e9er mon Flipbook\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_5_font_size=\u00a0\u00bb0.8em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_5_line_height_tablet=\u00a0\u00bb\u00a0\u00bb header_5_line_height_phone=\u00a0\u00bb1.5em\u00a0\u00bb header_5_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb text_text_color=\u00a0\u00bb#0034D3&Prime; header_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime; link_text_color=\u00a0\u00bb#0034D3&Prime; header_5_font=\u00a0\u00bbPoppins|300|||||||\u00a0\u00bb]<\/p>\n<h3><a href=\"#p1\">1. How to make my Flipbook ?<\/a><\/h3>\n<h5><a href=\"#p1q1\">Let's start with the beginning !<\/a><\/h5>\n<h5><a href=\"#p1q2\">What kind of files should I send ?<\/a><\/h5>\n<h5><a href=\"#p1q3\">How to send my photos and videos ?<\/a><\/h5>\n<h5><a href=\"#p1q4\">What photo\/video format should I send ?<\/a><\/h5>\n<h5><a href=\"#p1q5\">How many pages are there in a Flipbook ?<\/a><\/h5>\n<h5><a href=\"#p1q6\">What's the size of a Flipbook ?<\/a><\/h5>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bb2. R\u00e9aliser ma commande\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_5_font_size=\u00a0\u00bb0.8em\u00a0\u00bb header_5_line_height_tablet=\u00a0\u00bb\u00a0\u00bb header_5_line_height_phone=\u00a0\u00bb1.5em\u00a0\u00bb header_5_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_3_text_color=\u00a0\u00bb#0034D3&Prime; link_text_color=\u00a0\u00bb#0034D3&Prime; header_5_font=\u00a0\u00bbPoppins|300|||||||\u00a0\u00bb]<\/p>\n<h3>2. Making my order<\/h3>\n<h5><a href=\"#p2q1\"> How do I know my order has been validated ?<br \/>\n<\/a><\/h5>\n<h5><a href=\"#p2q2\"> How to confirm \/ modify my order ?<br \/>\n<\/a><\/h5>\n<h5><a href=\"#p2q3\"> I can't validate my cart <\/a><\/h5>\n<h5><a href=\"#p2q4\"> How to add or delete a Flipbook from my cart ? <\/a><\/h5>\n<h5><a href=\"#p2q5\"> Can I cancel or modify my order ?<br \/>\n<\/a><\/h5>\n<h5><a href=\"#p2q6\"> Can I modify my shipping address ?<br \/>\n<\/a><\/h5>\n<h5><a href=\"#p2q7\"> How to send the same Flipbook to multiple recipients ?<br \/>\n<\/a><\/h5>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bb3. Paiements et tarifs\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_5_font_size=\u00a0\u00bb0.8em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_5_line_height_tablet=\u00a0\u00bb\u00a0\u00bb header_5_line_height_phone=\u00a0\u00bb1.5em\u00a0\u00bb header_5_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_3_text_color=\u00a0\u00bb#0034D3&Prime; link_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime; header_5_font=\u00a0\u00bbPoppins|300|||||||\u00a0\u00bb]<\/p>\n<h3><a href=\"#p3\">3. Payment and fees<\/a><\/h3>\n<h5><a href=\"#p3q1\"> Where can I find my invoice ?<br \/>\n<\/a><\/h5>\n<h5><a href=\"#p3q2\">What are the payment methods ?<\/a><\/h5>\n<h5><a href=\"#p3q3\"> Are my purchases secure? <\/a><\/h5>\n<h5><span style=\"line-height: 1.5em;\";><a href=\"#p3q4\"> Do you offer discounts for large quantity orders?<br \/>\n<\/a><\/span><\/h5>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bb4. Codes promo\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_5_font_size=\u00a0\u00bb0.8em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_5_line_height_tablet=\u00a0\u00bb\u00a0\u00bb header_5_line_height_phone=\u00a0\u00bb1.5em\u00a0\u00bb header_5_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_3_text_color=\u00a0\u00bb#0034D3&Prime; link_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime; header_5_font=\u00a0\u00bbPoppins|300|||||||\u00a0\u00bb]<\/p>\n<h3><a href=\"#p4\">4. Coupons<\/a><\/h3>\n<h5><a href=\"#p4q1\">How to use a coupon ?<\/a><\/h5>\n<h5><a href=\"#p4q2\">I forgot to fill in my coupon<\/a><\/h5>\n<h5><a href=\"#p4q3\">My coupon isn't working<\/a><\/h5>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bb5. Livraison\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_5_font_size=\u00a0\u00bb0.8em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_5_line_height_tablet=\u00a0\u00bb\u00a0\u00bb header_5_line_height_phone=\u00a0\u00bb1.5em\u00a0\u00bb header_5_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb link_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime; header_5_font=\u00a0\u00bbPoppins|300|||||||\u00a0\u00bb]<\/p>\n<h3><a href=\"#p5\">5. Shipping<\/a><\/h3>\n<h5><a href=\"#p5q1\">What are the delivery times and otions ?<\/a><\/h5>\n<h5><a href=\"#p5q2\">What if my order does not arrive within the estimated time?<\/a><\/h5>\n<h5><a href=\"#p5q3\">Do you ship to overseas departments and territories ?<\/a><\/h5>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bb6. Le Flipbook\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_5_font_size=\u00a0\u00bb0.8em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_5_line_height_tablet=\u00a0\u00bb\u00a0\u00bb header_5_line_height_phone=\u00a0\u00bb1.5em\u00a0\u00bb header_5_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_3_text_color=\u00a0\u00bb#0034D3&Prime; link_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime; header_5_font=\u00a0\u00bbPoppins|300|||||||\u00a0\u00bb]<\/p>\n<h3><a href=\"#p6\">6. The Flipbook<\/a><\/h3>\n<h5><a href=\"#p6q1\">What is a Flipbook<\/a><\/h5>\n<h5><a href=\"#p6q2\">How to print a Flipbook ?<\/a><\/h5>\n<h5><a href=\"#p6q3\">Is the Flipbook eco-friendly?<\/a><\/h5>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbPARAGRAPHE-1&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; custom_padding=\u00a0\u00bb21px|||||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb background_color=\u00a0\u00bb#EEEEE6&Prime; sticky_enabled=\u00a0\u00bb0&Prime; da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbTitre Paragraphe\u00a0\u00bb module_id=\u00a0\u00bbp1&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbTitre-Bloc\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; custom_margin=\u00a0\u00bb||7px|||\u00a0\u00bb custom_padding=\u00a0\u00bb16px||14px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_3_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h3>1. How to make my Flipbook ?<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-1&Prime; module_id=\u00a0\u00bbp1q1&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">Let's start with the beginning !<\/h5>\n<div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n        It couldn't be simpler : all you have to do is select the tab you want : \"Create your Flipbook\" &gt; \"With a personalized cover\" or \"Choose from our covers\". If you want to make a Flipbook with a personalized cover, you simply have to upload your video or image file and then select the different personalization elements presented on the page. Now all you have to do is write down the number of Flipbooks you want to order and click the \"Add to Cart\" button.\n    <\/div>\n<\/p><\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-2&Prime; module_id=\u00a0\u00bbp1q2&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">What kind of files should I send ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">We recommend that you send us video files of 3 to 7 seconds, (as close as possible to the 4:3 format) or a series of 48 photos\/images (combined in a single folder), timelapse type.<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-3&Prime; module_id=\u00a0\u00bbp1q3&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">How to send my photos and videos ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">When you are on the page of the product you have selected, click on the white rectangle or on the text: \"Upload your Flipbook video here\". By clicking on the rectangle or directly on the text, you access the files on your computer or your phone. All you have to do is select the video or file you want to use to make your Flipbook. This loads directly onto the store page, (a green gauge appears when your file is uploaded).<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-4&Prime; module_id=\u00a0\u00bbp1q4&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">What photo\/video format should I send ?<\/h5>\n<div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n        You can download videos in mp4 format and photos in JPEG or PNG format for a size up to 15MB.<br \/>\nWe recommend that you send us files in 4:3 format of good quality for optimal printing of the images.\n    <\/div>\n<\/p><\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-5&Prime; module_id=\u00a0\u00bbp1q5&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">How many pages are there in a Flipbook ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">The Flipbook consists of 48 pages. This is why we ask you to give us a suite of 48 images if you want to make a Flipbook from photos or drawings. When you send us a video of 3 to 7 seconds, we cut it into 48 images which will then be printed.<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-6&Prime; module_id=\u00a0\u00bbp1q6&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">Quelles sont les dimensions d&rsquo;un Flipbook ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">The Flipbook measures 101x51mm<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbPARAGRAPHE-2&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; custom_padding=\u00a0\u00bb21px|||||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb background_color=\u00a0\u00bb#EEEEE6&Prime; sticky_enabled=\u00a0\u00bb0&Prime; da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbTitre Paragraphe\u00a0\u00bb module_id=\u00a0\u00bbp2&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbTitre-Bloc\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; custom_margin=\u00a0\u00bb||7px|||\u00a0\u00bb custom_padding=\u00a0\u00bb16px||14px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_3_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h3>2. Making my order<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-1&Prime; module_id=\u00a0\u00bbp2q1&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">Comment m&rsquo;assurer que ma commande a bien \u00e9t\u00e9 prise en compte ?<\/h5>\n<div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n        You will receive a confirmation email at the address used a few minutes after validation of your payment. If you have not received it, first check that it is not in your spam. If this is not the case, write to us at contact@myflipbook.fr so that we can ensure that your order has been registered.\n    <\/div>\n<\/p><\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-2&Prime; module_id=\u00a0\u00bbp2q2&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">How to confirm \/ modify my order ?<\/h5>\n<div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n        When you have finished your creation, add it to your shopping cart by clicking on the \"CART\" icon. Follow the steps 1 Basket &gt; 2 Billing and shipping address &gt; 3 Enter your payment card codes then tick the box \"I have read and I accept the general conditions\" then click on \"Order\" in order to validate definitively your order.\n    <\/div>\n<\/p><\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-3&Prime; module_id=\u00a0\u00bbp2q3&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">Je n&rsquo;arrive pas \u00e0 valider mon panier<\/h5>\n<div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n       When you have finished your creation, add it to your shopping cart by clicking on the \"CART\" icon. Follow the steps 1 Basket &gt; 2 Billing and shipping address &gt; 3 Enter your payment card codes then tick the box \"I have read and I accept the general conditions\" then click on \"Order\" in order to validate definitively your order.\n    <\/div>\n<\/p><\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-4&Prime; module_id=\u00a0\u00bbp2q4&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">How to add or delete a Flipbook from my cart ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>&nbsp;<\/p>\n<p>Start by going to your shopping cart<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>To delete a Flipbook: click on the red cross to the left of the Flipbook you want to delete. This will then be removed from your basket.<\/li>\n<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>To add a Flipbook: all you have to do is start creating an additional Flipbook and then click on \"Add to cart\". All you have to do is place an order with these two products.<\/li>\n<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>To order multiple copies of the same product: add this product to your basket, then click on the drop-down list next to the product you just added and choose the quantity you want.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-5&Prime; module_id=\u00a0\u00bbp2q5&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">Can I cancel or modify my order ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\nAs soon as you confirm your order, it is sent directly to production in order to deliver it to you as quickly as possible. Also, it is unfortunately not possible to cancel it or even modify it once printing has started. . For information: Personalized products like those we offer are not subject to the right of withdrawal.\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-6&Prime; module_id=\u00a0\u00bbp2q6&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">Can I modify my shipping address ?<\/h5>\n<div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n        If you wish to change your delivery address after placing your order, write to us at contact@myflipbook.fr within 24 hours maximum after the validation of your order so that we take this new information into account.\n    <\/div>\n<\/p><\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-7&Prime; module_id=\u00a0\u00bbp2q7&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">How to send the same Flipbook to multiple recipients ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">You have 3 options :<\/div>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li itemprop=\"text\">Place a single order on our store with the desired number of Flipbooks that you receive directly at home. Once received, you can mail or hand-deliver your Flipbooks to your loved ones.<\/li>\n<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>\n<li itemprop=\"text\">Place an order per person to whom you wish to offer a Flipbook from our store. We manufacture and send their Flipbook directly to each recipient.<\/li>\n<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>\n<li itemprop=\"text\">Reach us at contactmyflipbook.fr so that we can see together how to make your Flipbooks in a single order and send them directly to each recipient.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbPARAGRAPHE-3&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; custom_padding=\u00a0\u00bb21px|||||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb background_color=\u00a0\u00bb#EEEEE6&Prime; sticky_enabled=\u00a0\u00bb0&Prime; da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbTitre Paragraphe\u00a0\u00bb module_id=\u00a0\u00bbp3&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbTitre-Bloc\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; custom_margin=\u00a0\u00bb||7px|||\u00a0\u00bb custom_padding=\u00a0\u00bb16px||14px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_3_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h3>3. Payment and fees<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-1&Prime; module_id=\u00a0\u00bbp3q1&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime; ul_text_color=\u00a0\u00bb#0034D3&Prime; header_text_color=\u00a0\u00bb#0034D3&Prime; text_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">Where can I find my invoice ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">You will find your invoice attached to your confirmation email. To avoid waste we do not include any invoice in your orders.<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-2&Prime; module_id=\u00a0\u00bbp3q2&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb header_5_text_color=\u00a0\u00bb#0034D3&Prime; ul_text_color=\u00a0\u00bb#0034D3&Prime; header_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">What are the payment methods ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>The payment methods available on our website are as follows:<\/li>\n<li>Credit card (Visa and Mastercard)<\/li>\n<li>Stripe<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-3&Prime; module_id=\u00a0\u00bbp3q3&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime; ul_text_color=\u00a0\u00bb#0034D3&Prime; header_text_color=\u00a0\u00bb#0034D3&Prime; text_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">Are my purchases secure?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">For an ultra-secure payment, all our transactions are encrypted. We work with Stripe, a payment partner approved as a banking institution. All your data is encrypted in SSL for an ultra secure payment. Stripe is a reference used by the biggest brands for many years. Note that we also have HTTPS certificates.<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-4&Prime; module_id=\u00a0\u00bbp3q4&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime; ul_text_color=\u00a0\u00bb#0034D3&Prime; header_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime; text_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">Do you offer discounts for large quantity orders?<\/h5>\n<div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n        Our prices are decreasing according to the number of Flipbooks you order.\n    <\/div>\n<\/p><\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbPARAGRAPHE-4&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; custom_padding=\u00a0\u00bb21px|||||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb background_color=\u00a0\u00bb#EEEEE6&Prime; sticky_enabled=\u00a0\u00bb0&Prime; da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbTitre Paragraphe\u00a0\u00bb module_id=\u00a0\u00bbp4&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbTitre-Bloc\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; custom_margin=\u00a0\u00bb||7px|||\u00a0\u00bb custom_padding=\u00a0\u00bb16px||14px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; text_text_color=\u00a0\u00bb#0034D3&Prime; header_3_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h3>4. Coupons<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-1&Prime; module_id=\u00a0\u00bbp4q1&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">How to use a coupon ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">To use a coupon, you must note it in the \"Promo Code\" field when checking out, just before the \"Billing Details\" tab. The value of the offer linked to this code will be automatically deducted.<br \/>\nWarning :<\/div>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li itemprop=\"text\">It is not possible to combine several coupons.<\/li>\n<li itemprop=\"text\">For your coupon to be taken into account, make sure that it corresponds to the product mentioned in the promotional offer and that it has not expired.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-2&Prime; module_id=\u00a0\u00bbp4q2&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; text_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">I forgot to fill in my coupon<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\nWhen an order is validated, it is impossible to modify it and therefore to give you the benefit of a coupon afterwards, the transaction being validated in our system. If your code is still valid, we invite you to use it on your next order.\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-3&Prime; module_id=\u00a0\u00bbp4q3&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">My coupon isn't working<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>If your coupon does not work, check the following points :<\/p>\n<p>\u2013 check that it has not expired<br \/>\u2013 check the spelling of the promo code (do not confuse the \"0\" and the \"O\" or the \"I\" and the \"1\" (number \/ letter)<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbPARAGRAPHE-5&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; custom_padding=\u00a0\u00bb21px|||||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb background_color=\u00a0\u00bb#EEEEE6&Prime; sticky_enabled=\u00a0\u00bb0&Prime; da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbTitre Paragraphe\u00a0\u00bb module_id=\u00a0\u00bbp5&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbTitre-Bloc\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; custom_margin=\u00a0\u00bb||7px|||\u00a0\u00bb custom_padding=\u00a0\u00bb16px||14px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_3_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h3>5. Shipping<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-1&Prime; module_id=\u00a0\u00bbp5q1&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb header_5_text_color=\u00a0\u00bb#0034D3&Prime; text_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">What are the delivery times and otions ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">The production time depends on the quantity of Flipbooks you order but they are generally shipped within 48 hours. We then send your order by La Poste in \"Green Letter\" within 2 to 3 working days. If it is a large order, it will be delivered by La Poste in Letter Followed within 2 to 3 days, after delivery to the post office, and therefore with a tracking number.<br \/>NB: Delivery times to the overseas departments and territories and Canary Islands are slightly longer than those mentioned above.<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-2&Prime; module_id=\u00a0\u00bbp5q2&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; text_text_color=\u00a0\u00bb#0034D3&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">Que faire si ma commande n&rsquo;arrive pas dans les d\u00e9lais estim\u00e9s ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">If your order does not seem to have been delivered within 7 working days of the date of your purchase, send us a message at contact@myflipbook.fr<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-3&Prime; module_id=\u00a0\u00bbp5q3&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime; text_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">Do you ship to overseas departments and territories ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">We ensure delivery in the overseas departments and territories ? (Guadeloupe, La R\u00e9union, Guyana, Martinique, Mayotte, French Polynesia, Saint-Barth\u00e9lemy, Saint-Martin, Saint-Pierre-et-Miquelon, Wallis-et-Futuna and New Caledonia). Simply specify the country when entering your delivery address. The delivery costs are identical to those of metropolitan France.\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbPARAGRAPHE-6&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; custom_padding=\u00a0\u00bb21px|||||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb background_color=\u00a0\u00bb#EEEEE6&Prime; sticky_enabled=\u00a0\u00bb0&Prime; da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbTitre Paragraphe\u00a0\u00bb module_id=\u00a0\u00bbp6&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbTitre-Bloc\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; custom_margin=\u00a0\u00bb||7px|||\u00a0\u00bb custom_padding=\u00a0\u00bb16px||14px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_3_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h3>6. The Flipbook<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-1&Prime; module_id=\u00a0\u00bbp6q1&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb header_5_text_color=\u00a0\u00bb#0034D3&Prime; text_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">What is a Flipbook ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">A Flipbook, also known as a \"flipbook\", is a small book no bigger than a business card. On each page is printed or drawn an image, the sequence of which constitutes a continuation, or a \"sequence\". By quickly scrolling through the pages of this booklet, the sequence appears to the eye as a video or a cartoon.\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-2&Prime; module_id=\u00a0\u00bbp6q2&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_5_text_color=\u00a0\u00bb#0034D3&Prime; text_text_color=\u00a0\u00bb#0034D3&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">How to print a Flipbook ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\nFlipbook images are printed on large sheets, then cut so that each image has its own sheet. You must then assemble these sheets in order. Several techniques are possible: the \"square glued back\", binding, stapling, or even riveting. Once assembled, it is possible to scroll the pages to reveal the animation contained in the Flipbook.\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbQuestion-3&Prime; module_id=\u00a0\u00bbp6q3&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(153,255,255,0.06)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(8,32,216,0.04)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.4.8&Prime;][et_pb_text admin_label=\u00a0\u00bbReponse\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb header_5_text_color=\u00a0\u00bb#0034D3&Prime; text_text_color=\u00a0\u00bb#0034D3&Prime;]<\/p>\n<div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h5 itemprop=\"name\">Are Flipbooks eco-friendly ?<\/h5>\n<div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">You won't want to get rid of your Flipbook once you have it in your hands. But if you ever want to get rid of it one day, know that the inside of our Flipbooks is recyclable, (apart from the staple used to bind your Flipbook and the cover). Simply tear off the cover from the rest of the booklet and throw the inside of your Flipbook in a bin designated for recyclable materials. We use FSC papers for the production of your Flipbooks. In addition, all our products are made in France, from our premises located in Hauts-de-Seine.\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb background_color=\u00a0\u00bb#EEEEE6&Prime; sticky_enabled=\u00a0\u00bb0&Prime; da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/myflipbook.fr\/wp-content\/uploads\/2021\/04\/bouton-retour.png\u00a0\u00bb alt=\u00a0\u00bbback to top button\u00a0\u00bb title_text=\u00a0\u00bbbouton-retour\u00a0\u00bb url=\u00a0\u00bb#toptop\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb positioning=\u00a0\u00bbfixed\u00a0\u00bb position_origin_f=\u00a0\u00bbbottom_center\u00a0\u00bb vertical_offset=\u00a0\u00bb70px\u00a0\u00bb z_index=\u00a0\u00bb99&Prime; border_radii=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset2&Prime;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>FAQ1. Comment cr\u00e9er mon Flipbook ? Commen\u00e7ons par le commencement ! Quels fichiers transmettre pour r\u00e9aliser mon Flipbook ? Comment transmettre mes fichiers vid\u00e9os et images ? Quels formats puis-je utiliser pour transf\u00e9rer mes vid\u00e9os\/images ? De combien de pages est constitu\u00e9 un Flipbook ? Quelles sont les dimensions d\u2019un Flipbook ?2. R\u00e9aliser ma commande [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-382","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | My Flipbook<\/title>\n<meta name=\"description\" content=\"Pour imprimer une vid\u00e9o et offrir un flipbook personnalis\u00e9 original. 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